Refund Policy
Refund Policy
Thank you for shopping from Gtel Group.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service team, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
Pls send your order number to our service Email: sales@gtelgroup.com
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-viceall products .
Order Cancellation
We offer you a full refund if your order cancellation within 24 hours of purchase.
If you decide to cancel the order, you should send an order cancellation request to our customer service email >>>sales@gtelgroup.com, or click this page to complete your order cancellation>>> Cancel Your Order
For orders canceled after 24 hours of purchase but not yet shipped, we'll charge a 15% cancellation fee and provide the remaining refund.
We won't accept the order cancellation requests if the orders have already shipped.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service team, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
Pls send your order number to our service Email: sales@gtelgroup.com
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-viceall products .
Order Cancellation
We offer you a full refund if your order cancellation within 24 hours of purchase.
If you decide to cancel the order, you should send an order cancellation request to our customer service email >>>sales@gtelgroup.com, or click this page to complete your order cancellation>>> Cancel Your Order
For orders canceled after 24 hours of purchase but not yet shipped, we'll charge a 15% cancellation fee and provide the remaining refund.
We won't accept the order cancellation requests if the orders have already shipped.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Factory Address:
No.669 Longshan Road, Economic Development Zone, Taihu County, Anqing City, Anhui Province,China.
Headquarters Address：
#436, 4Floor,New Asia International Digital Electronic City Building, Xidi Erma Road, Liwan District, Guangzhou, Guangdong Province, China.
Need More Help:
If you have any questions, please contact us:
Email: sales@gtelgroup.com
WhatsApp: +8613392473389
Phone: (+86) 13392473389
Working Time:(CST), UTC +8 6a.m to 10p.m.
