Shipping Fee

Shipping Rate: Standard Shipping Freight is USD4 for the Order which is less than USD18. Free Shipping for the Order which is over USD18. You can View the Shipping Fees at Checkout Page. Shipping Time: Shipping Method Order Shipping Time Costs Standard Shipping Over or Equal to USD 18 5-10 Business Days Free Standard Shipping Less than USD18 5-10 Business Days USD4 Ship from factory warehouse: 5- 10 business days. Due to the COVID-19, the shipping may delay. It depends on where you are. Under normal circumstances, orders processed here will take 5-10 business days to arrive.On weekends or holidays , the delivery time may be delayed, please understand, thank you. After receiving your order, we need 2-3 days to process the order (if out of stock products, we will contact you in time, please pay attention to the mailbox), 1-2 days for outbound, 2-4 days for shipping and delivery, so the total time to reach you is about 5-10 days. Delivery details will be provided in your confirmation email. Thanks for waiting patiently. Non-mailable Areas: Dear customers，delivery service is available in most areas of the United States, except for the following areas. Our non-mailable areas in the United States include: Alaska, American Samoyed, Guam, Hawaii, Marshall Islands, Palau, U.S. Virgin Islands, Puerto Rico, American Armed Forces, European Armed Forces, Pacific Armed Forces. How can I view my order status? It is easy, after you placed an order log in your account using your email address. In your gtelgroup account, you can see all the orders you made including full information: shipping address, shipping method, payment information also items ordered. You can also print an invoice by yourself. When the status of your order is updated, It will also show in your account. The tracking number will be submitted to your account after we ship out your package. You also have access to your account setting and your address book. Need More Help: If you have any questions, please contact us: Email: sales@gtelgroup.com Phone: (+86) 13392473389 Working Time:(CST), UTC +8 6a.m to 10p.m.

RETURN & REFUND Refund Policy Intro Gtelgroup.com provides a straightforward warranty that is processed in the most hassle-free way possible. Non-quality problems, the customer bears the freight, and can be returned within 30 days 30-Day Money-Back Guarantee for Any Reason Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Gtelgroup.com ’s warehouse for inspection, the refund process will begin. Returns must include all accessories Items must include original packaging For non-quality related warranty claims, buyer is responsible for shipping costs For non-quality related warranty claims, Gtelgroup.com refunds the cost of the product itself Returns may be rejected if items do not meet the above requirements Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Gtelgroup.com ’s online stores, please contact retailers for refunds. For quality-related issues, please see below. Warranty Claims for Quality-Related Issues All quality-related defects on items sold directly by Gtelgroup.com or Gtelgroup.com’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. Gtelgroup.com ’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. Process: Buyer must provide sufficient proof of purchase Gtelgroup.com must document what happens when buyers troubleshoot the product The defective item’s serial number and/or visible proof depicting the defect are required It may be necessary to return an item for quality inspection Valid proof of purchase: Order number from online purchases made through Gtelgroup.com or Gtelgroup.com’s authorized resellers Sales invoice Dated sales receipt from an authorized Gtelgroup.com reseller that shows a description of the product along with its price Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time-frame or 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations: Returning products for any reason other than a proven defect Warranty claims on items taken outside the original country of purchase Buyer’s accidental returns Returning personal items Returning items claimed to have defects but found by Gtelgroup.com quality control to be in working condition Returning defective items in international shipping Costs associated with unauthorized returns (any returns made outside of the approved warranty process) Not Covered Under Warranty: Products without sufficient proof of purchase Lost or stolen products Items that have expired their warranty period Non quality-related issues (after 30 days of purchase) Free products Repairs through 3rd parties Damage from outside sources Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) Purchases from unauthorized resellers Gtelgroup.com is not liable for: Loss of data incurred from use of Gtelgroup.com products Returning personal items sent to Gtelgroup.com. When returning items with a prepaid shipping label provided by Gtelgroup.com, Gtelgroup.com takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Gtelgroup.com does not provide refunds for items damaged in transit for non-quality related warranty claims. How many days will the customer receive the money for the refund? Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 7 days. For credit card refunds, please allow between 7-14 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. For Wallet refunds (store credit), please allow 48 hours for your account to be updated. Need More Help: If you have any questions, please contact us: Email: sales@gtelgroup.com Phone: (+86) 13392473389 Working Time:(CST), UTC +8 6a.m to 10p.m.